Frequently asked questions

RentMaple helps landlords and renters manage listings, viewing requests, applications, tenancy records, documents and payment records. The options you see depend on your account role and the tenancy’s status.

Open your account menu and go to Profile. You can manage your profile and select Light, Dark or System appearance there.

Open the published property listing and use its viewing options. Available times depend on the landlord’s schedule. Check your dashboard for the request’s status; submitting a request is not the same as a confirmed viewing.

Sign in as a renter and check Application history on your dashboard. Open the relevant application to review its details and available next steps.

Follow the agreement and tenancy setup flow for the application. Record the dates, rent, deposits, charges and any offers, and upload the signed agreement. Review the payment preview before finalizing.

Capture the agreed terms during tenancy setup. After setup, open Overview → Lease details and use Update agreed terms within Rent, charges & inclusions. Effective dates and previous versions are retained.

Calendar-date offers are prorated using the days covered in the payment period. Offers set to cover whole payment periods work differently. Check the coverage setting and payment preview, especially when an offer ends mid-month.

The landlord can update the agreed pet damage deposit under the tenancy’s agreed terms. Lease details show the current agreed total. Any additional amount due or agreed refund is handled separately in Payment record; changing the terms does not record money as paid or refunded.

No. Payment record tracks amounts due, reported payments and confirmations. Recording a rent or deposit payment does not transfer money between the landlord and tenant.

Payment reporting and confirmation are separate steps. One party may have reported a payment while the other has not yet confirmed it. Open the payment details to review the recorded activity.

Private payment notes are visible only to the account that saved them. Use the payment’s private-note option for your own reference.

When deposit return options are available, the landlord records the amount returned and the tenant can confirm receipt. Partial returns can be recorded. Security and pet damage deposits are tracked separately.

Both landlords and tenants can request cancellation from Move-out & renewal on an upcoming tenancy. A request is recorded in Ending & renewal history; it does not itself mean the tenancy has been cancelled.

Open Move-out & renewal. Landlords and tenants can record notices for an active tenancy, with delivery details in the history. Recording a notice or acknowledging receipt in the app does not by itself establish its legal validity or compliance with service requirements.

Acknowledging receipt records that you received the notice. It does not record agreement with its contents. Once acknowledged, the app displays Receipt acknowledged by you.

Individual landlords receive 9 credits for their first property, 6 for their second and 3 for their third—a total of 18 introductory credits. They are awarded as those properties are created, rather than all at signup.

Use View credit history under Available credits on the dashboard. Filter by account, address or unit, date range and activity. Property forecasts show expected usage; credit history shows recorded transactions.

Choose Add credits on your dashboard, then select 25 credits for CA$50, 50 for CA$95 or 100 for CA$180 before applicable taxes. Online payments are not enabled yet. For now, validate an eligible code that covers the full price, review the result and confirm Add credits.

A code may have expired, been paused, reached its usage limit, already been redeemed by your account, or be restricted to another package or landlord. Each account can redeem a particular code once. Validating it does not consume a use.

Credits are non-transferable and are used only for RentMaple services. They do not pay your tenant’s rent or deposits. The individual-landlord credit section is not shown for enterprise accounts.

Use Help? on any page to open FAQs, submit a ticket or see our support phone number and current hours. Sign in to submit a ticket so we can link the request to your account and reply to its email address.